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Introduction
At Miraqueen Water, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Transparency Commitment
We believe in being transparent about our data practices. This policy describes what information we collect, why we collect it, and how you can control your information.
Information We Collect
Personal Information
We collect information that identifies you as an individual, including:
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Contact Information: Name, email address, phone number
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Delivery Information: Physical address, GPS coordinates
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Payment Information: Payment method details (processed securely)
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Account Information: Username, password, preferences
Usage Information
We automatically collect information about your interaction with our services:
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Device information and IP address
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Browser type and access times
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Pages visited and features used
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Search queries and order history
How We Use Your Information
We use your information for the following purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Order Processing | Contact, delivery, payment info | Contract fulfillment |
| Customer Service | Contact info, order history | Legitimate interest |
| Service Improvement | Usage data, feedback | Legitimate interest |
| Marketing* | Contact preferences, order history | Consent |
| Legal Compliance | Required business records | Legal obligation |
Marketing Communications
We will only send you marketing communications if you have given us explicit consent. You can opt-out at any time using the unsubscribe link in our emails or through your account settings.
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
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Service Providers: Delivery partners and payment processors
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Legal Requirements: When required by law or legal process
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Business Transfers: In connection with mergers or acquisitions
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Safety & Security: To protect our rights and users' safety
Third-Party Partners
We carefully select our service providers and require them to protect your information according to our standards and applicable laws.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us improve your experience. We use different types of cookies:
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Essential Cookies: Required for basic functionality and security
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Analytics Cookies: Help us understand how users interact with our site
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Preference Cookies: Remember your settings and preferences
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Marketing Cookies: Used for personalized advertising (with consent)
Your Privacy Rights
You have the following rights regarding your personal information:
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Right to Access: Request a copy of your personal information
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Right to Correction: Update or correct inaccurate information
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Right to Deletion: Request deletion of your personal information
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Right to Restriction: Limit how we use your information
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Right to Portability: Receive your data in a portable format
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Right to Object: Object to certain processing activities
Exercising Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
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Encryption of sensitive data in transit and at rest
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Access controls and authentication mechanisms
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Regular security assessments and monitoring
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Employee training on data protection
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Regular backups and disaster recovery plans
Security Notice
While we implement robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we continuously work to protect your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
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Order Records: 7 years for tax and legal compliance
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Account Information: While your account is active + 2 years
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Customer Service Records: 3 years from last interaction
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Analytics Data: 26 months aggregated and anonymized
International Data Transfers
Your personal information is processed and stored primarily in Ghana. If we transfer your data internationally, we ensure adequate protection through:
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Standard contractual clauses
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Adequacy decisions
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Binding corporate rules
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
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Email notification to registered users
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Website notice and updated effective date
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Prominent display on our homepage
Continued Use
Your continued use of our services after changes to this policy constitutes acceptance of the updated terms.
Privacy Questions?
If you have any questions about this Privacy Policy or your personal information, please contact us:
Last updated: November 17, 2025
Effective date: November 17, 2025