Returns & Refunds Policy

At Miraqueen Water, we take pride in delivering high-quality purified water products. We understand that sometimes things don't go as planned, and we're here to help. This policy outlines our procedures for returns, refunds, and exchanges.

We accept returns under the following circumstances:

• Damaged Products: If your water bottles arrive damaged or leaking
• Wrong Product: If you receive a different product than what you ordered
• Quality Issues: If the water quality doesn't meet our standards (must be reported within 24 hours of delivery)
• Undelivered Orders: If your order wasn't delivered as scheduled

The following items cannot be returned or refunded:

• Opened or partially consumed water containers
• Products that have been tampered with
• Orders cancelled after preparation has begun
• Change of mind after delivery

If you need to return a product, please follow these steps:

Refund Timeline

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3-5 business days.

Refund Methods

Refunds will be issued to the original payment method. For cash payments, we'll provide store credit or arrange an alternative refund method.

Delivery Charges

Delivery charges are non-refundable unless the return is due to our error (wrong product, damaged goods, etc.).

You can cancel your order under the following conditions:

• Before Processing: Full refund if cancelled before order processing begins
• During Processing: Partial refund may apply (minus preparation costs)
• After Dispatch: Cannot be cancelled once out for delivery